Home / Scope

What your desk does.

Seven functions across the customer journey, a clear list of what the desk never does, and the ten procedures it runs to.

Functions Never SOPs Akon Ventures' side

In scope

Seven functions.

Every function has one output your desk is measured on.

Function	What it covers	Output
Enquiry handling	Inbound calls, web forms, WhatsApp and email; missed-call callbacks; FAQs from the knowledge base	Every enquiry answered and logged the same day
Qualification and proposals	Venture, market, capital range, timeline and decision-makers; sharing and walking through the approved proposal	Qualified lead with proposal discussed
Consultation booking	Booking senior advisors, confirmations, reminders, rescheduling, follow-up	Consultation held
Sign-up and applications	Portal registration, KYC, document checks, complete application files	Application submitted
Invoice handling	Sending Akon Ventures invoices, explaining fees and instalments, follow-up, confirming receipt	Setup fee received by Akontec
Marketing support	Re-engaging warm leads, webinar invitations, approved WhatsApp and email follow-ups, your own approved lead generation	Leads reactivated or self-sourced
Support during setup	Routine status updates and FAQs after hand-over	Queries answered or routed within SLA

Out of scope

What the desk never does.

Callers are weighing a big decision with family money. The most damaging mistakes are well-meant promises.

Visa, immigration, residency or travel advice
Tax, legal, accounting or investment advice
Promises of income, returns, approval or timelines
Quoting any figure not on the approved cost sheet

Collecting cash or payments; sharing any account but the invoice's
Advising how to remit money abroad (referred to the customer's bank or CA)
Contacting anyone who did not enquire or opt in
Using personal phones or WhatsApp for customers

Procedures

Ten SOPs.

Full procedures, owners and standards are in Document 02 of the partner pack.

SOP-01

Inbound calls

Answer in 20 seconds, identify intent, answer from the FAQ, log it.

SOP-02

Web and WhatsApp leads

First call within 10 minutes; six attempts over five days.

SOP-03

Qualify and propose

Six criteria recorded; proposal sent within an hour; walk-through booked.

SOP-04

Consultations

Booked, confirmed, reminded twice; notes followed up next day.

SOP-05

Sign-up and KYC

Portal uploads only; name, validity and photo checked in a day.

SOP-06

Applications

Checklist-complete files submitted within a working day.

SOP-07

Invoices

System invoices only; walk-through call; receipt confirmed from the CRM.

SOP-08

Complaints

Logged the same day; four-level escalation ladder.

SOP-09

Marketing follow-up

Opted-in contacts only; approved templates; self-sourced tags at creation.

SOP-10

Data and compliance

Registered lines, recordings for 12 months, breaches reported in 6 hours.

Handled by Akon Ventures

Everything abroad.

So your desk can focus on the customer in India.

Venture design, pricing and proposals
Marketing, websites and lead sources

Senior-advisor consultations
Application approval decisions

Invoices, receipts and refunds
Company set-up, licences, assets and operations

Put your desk on the venture line.

Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.

Become a partner +91 99944 61072