Home / Process
From first ring to paid invoice.
The customer journey your desk runs, how it hands over to Akon Ventures, and the three weeks it takes to go live.
Customer journey
Eight stages.
Customers take weeks, sometimes months, to decide. The desk's job is to keep them informed, not to hurry them.
- EnquiryAnswer calls, forms and WhatsApp; handle FAQsYour desk
- QualifyVenture, market, capital range, timeline, decision-makersYour desk
- ProposalShare the approved proposal; walk through itYour desk
- ConsultSenior advisor consultation you bookedAkon Ventures
- Sign-upPortal registration and KYCYour desk
- ApplicationDocuments checked, file completed, submittedYour desk
- InvoiceExplain, follow up, confirm the setup feeYour desk
- SetupCompany, licences, assets, operations abroadAkon Ventures
Hand-offs
When a stage is done.
Every stage ends with a CRM status, so nobody argues about where a customer is.
| Stage | Complete when | CRM status | Service level |
|---|---|---|---|
| Enquiry | First response given and logged | NEW | Calls in 20 s; new leads called in 10 min |
| Qualify | Six criteria recorded, or closed with reason | QUALIFIED / NQ | Same day |
| Proposal | Sent and discussed on a call | PROPOSAL-SENT | Sent in 1 hour; walk-through in 2 days |
| Consultation | Advisor has logged notes | CONSULTED | Reminders at 24 h and 2 h |
| Sign-up | Registration and KYC complete | REGISTERED | KYC checked in 1 working day |
| Application | File submitted and approved | APPROVED | Submitted in 1 working day |
| Invoice | Fee or first instalment received | PAID | Walk-through in 1 working day |
| Setup | Setup team introduced | IN-SETUP | Status queries answered same day |
Put your desk on the venture line.
Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.