Closer to a counselling desk.
Callers are Indian families weighing a significant investment abroad. The desk must sound calm, informed and trustworthy.
5 people
3 desk executives, 1 processing and invoice executive, 1 working team leader. One language plus English and Hindi.
10 people
6 desk executives, 2 processing, 1 invoice, 1 team leader. Adds a regional language.
19 people
12 desk executives, 3 processing, 2 invoice, 1–2 TLs and a QA. Extended hours and several languages.
Indicative. The starting size is agreed at onboarding against current enquiry volumes. Core hours 10:00–19:00 IST, Monday to Saturday.
Certified before live.
Akon Ventures trains and certifies every person on the desk at no charge.
| Role | Minimum | Certification |
|---|---|---|
| Desk executive | Graduate; fluent English and Hindi; calm phone manner; 1+ year in support, counselling, banking, insurance, education or travel (strong freshers considered) | 85% test + two mock calls, zero fatal errors |
| Processing executive | Graduate; 1+ year in back office or KYC; typing 30 wpm at 95% | 85% test + two mock files |
| Invoice executive | Graduate, commerce preferred; 1+ year in billing or collections | 85% test + two mock calls |
| Team leader | 2+ years in BPO with 6+ months leading | Certified alongside the desk |
Per seat, per site.
Verified by video or site check before go-live.
Quiet workstation
Callers discuss family money — no open-floor noise.
i3 / 8 GB / SSD
Windows 10/11, current Chrome or Edge, USB noise-cancelling headset.
50 Mbps + backup
Second ISP on a different medium with automatic failover; UPS for 30 minutes.
Registered lines
100% call recording kept for 12 months; no personal SIMs or WhatsApp.
Put your desk on the venture line.
Tell us your seats, languages and hours. We call within two working days with current enquiry volumes and the partner agreement.